TERMS OF SERVICE
These Terms of Service is a contract between you and Wired Banking Africa (referred to in these Terms of Service as “WBA”, “us”, “we”, or “our”), the provider of the WBA website, and the services accessible from the WBA website (which are collectively referred to in these Terms of Service as the “Wired Banking Africa”)
You accept that these terms of service will apply to you. Please refrain from using the WBA Service if you disagree with our terms of service. “You” refers to the individual, client, and/or organization you represent in these Terms of Service. Suppose you violate any of these Terms of Service. In that case, we reserve the right to suspend your account or block access to your account without notice.
1.1 Eligibility: Your account must be registered by a human. Accounts registered by “bots” or other automated methods are not permitted. Additionally, you must be 18 years and above.
1.2 Registration Information: During the registration process, you must supply a working permanent email address, a working phone number, your BVN (for Nigerian merchants) or NIN (for foreign merchants), as well as any additional information the WBA compliance team may request during kyc. A single person or company is only permitted to have one account.
1.3 Restrictions: You agree not to use the WBA service in or for any illegal, unauthorized or improper manner or purpose and agree that the WBA Service will only be used in a way that complies with all applicable laws, rules, and regulations, including all appropriate state, federal and international internet, data, telecommunications, telemarketing, “spam”, and import/export laws and regulations. Without limitation, you agree that you will not breach this restriction by:
A valid credit card is required for automated recurring payments. Payment may also be made via Wallet or bank transfer, or other payment methods that may be enabled from time to time.
When a Transaction is performed, and the recipient did not receive value, this can be due to the provider network or internal error. You are to engage the WBA team with your reference ID after twenty-four (24) hours of the transaction. Resolution or concern should be resolved within the end of the business day. If not successful, payment will be refunded to your account.
When a transfer is made to you, or you received payment from a third-party bank, and we were engaged from the source account provider (bank) stating the funds are illegitimate or fraudulent, funds will be held, and an internal investigation will commence. If this turns out to be accurate, funds will be reversed or refunded back to the origin, multiple report of such transaction will lead to suspension of merchant account without notice for due diligence and compliance purpose.
When a new business onboard, the following will occur:
Here are the situations in which you can expect us to give a refund:
Suppose the platform is materially similar to the description and preview and works the way it should. In that case, there is generally no obligation to provide a refund in situations like the following:
At least five (5) days before the expiration of the Initial Service Period, the Customer may renew for a month or one (1) year term unless one party provides the other party with written notice of termination. If the customer does not renew before the expiration of the Initial Service Period, all Support Services will be terminated.
Your WBA or WBL account will be temporarily suspended, and access to the service will be denied for B2B – B2C. However, during this phase, your data is safe and backup and can be accessed when you renew.
The parties herein agree to strictly comply with all applicable privacy and data protection laws, such as the Nigeria Data Protection Regulation, as well as all other applicable regulations and directives in collecting, using, processing, handling, and transferring any the confidential information disclosed by a party in connection with the service, which may contain any personal data. Each party agrees to fully indemnify the other party if there is any breach of any applicable laws concerning privacy and data protection laws by such party.
Under the Nigeria Data Protection Regulation 2019 (NDPR), there are certain occasions when Wired Banking Africa must obtain your explicit consent to use your information, known as ‘Personal Data’. Personal Data includes but is not limited to your name, address, telephone number, email address, card details, and Bank Verification Number (BVN).
Wired Banking Africa may share this information with a third-party service provider to validate it against a government source. The third-party service provider may use your ID Number to gather your additional data, such as:
This data helps confirm your identity and may be processed or stored outside the borders of Nigeria.
WBA does not guarantee that the software will perform error-free or uninterrupted or that WBA will correct all software errors immediately.
12.2 for any breach of the above warranties, customer’s exclusive remedy and WBA’s entire liability shall be: (a) the correction of software errors that cause breach of the warranty; or, if WBA cannot substantially correct such breach in a commercially reasonable time frame, customer may end the services period and recover a prorated portion of any maintenance fees prepaid to WBA; or (b) the reperformance of the deficient support services.
To the extent permitted by law, these warranties are exclusive
and there are no other express or implied warranties or conditions including warranties or conditions of merchantability and fitness for a particular purpose.
14.2 binding. No assignment. This agreement shall be binding upon and inure to the benefit of the parties and their successors, permitted assigns, and legal representatives. Customer may not assign, sublicense, or otherwise transfer the support services unless in conjunction with a transfer of the software.
14.3 language. This agreement has been agreed to only in the english language. This english language version will control regardless of whether any translations of this agreement have been prepared or exchanged. Customer acknowledges and represents that it has carefully reviewed this agreement with the involvement and assistance of your employees, advisors, and/ or legal counsel fluent in the english language, that it has consulted with local legal counsel and counsel competent to render advice with respect to transactions governed by the law applicable to this agreement, that it has no questions regarding the meaning or effect of any of this agreement’s terms, and that it has obtained high-quality translations of this agreement for use by customer or any of customer’s team who are not fluent in the english language, with the understanding that customer alone will bear the risk of any misunderstandings that may arise as a result of such translation. All communications in connection with this agreement will be in the english language.
14.4 notices to WBA. Any notices to WBA under this agreement must be in writing and either delivered in person, sent by email, or first class mail (if within the united states), or sent by air courier to the address set forth below. Notices will be considered to have been given at the time of actual delivery in person, five (5) business days after deposit in the mail, or two business (2) days after delivery to an air courier service or confirmation of email receipt.
The Customer agrees that WBA may disclose that the Customer is using the WBA Software for the Customer’s business operations. In this regard, WBA may use the Customer’s name, trade mark, trade name, service mark, and logo (collectively referred to as the trademarks) to identify the Customer as a WBA client on the marketing information, either on the WBA website or elsewhere.